Privacy policy

This document outlines how ErtheKor manages, uses, and safeguards your personal information when you visit our website, communicate with us, or purchase our products. By interacting with our platform, you consent to the data practices described below.

Updates to This Policy

We regularly review and update our privacy practices to align with legal requirements and operational changes. Any modifications will be published on this page, and we encourage you to review it periodically.

Information We Gather

1. Data You Provide Directly
Order Details: Name, shipping and billing addresses, phone number, email, and payment confirmation details required to process your purchase.
Account Data: Your chosen username, password, and related security information.
Communications: Any details or feedback you share when reaching out to our customer support team.

2. Automated Data Collection
When you browse our website, our systems automatically log details about your interaction. This includes your IP address, device type, browser specifications, and usage patterns, primarily collected through cookies and similar tracking technologies.

3. Information from Third Parties
To ensure smooth operations, we receive essential data from trusted partners, such as payment gateways that process your transactions securely and e-commerce platforms that help manage our digital storefront.

How We Use Your Information

We utilise your data to deliver a seamless shopping experience. Specifically, we use it for:
Fulfilling Orders: Processing your payments, dispatching packages, and managing your account.
Customer Support: Addressing your queries, handling returns, and improving our services.
Marketing: Sending relevant product updates and promotional offers (which you can opt out of at any time).
Security: Monitoring our platform to prevent fraud, unauthorized access, or malicious activities.

Cookies

Cookies help us remember your preferences, analyze site traffic, and optimize our platform. While you can disable cookies through your browser settings, doing so may limit your access to certain features on our website.

Sharing Your Information

We respect your privacy and do not sell your personal data. We only share it with:
Service Providers: Delivery partners, payment processors, and IT vendors necessary to run our business.
Marketing Partners: Agencies that assist us with advertising and communications.
Legal Authorities: When mandated by law or necessary to protect the rights and safety of ErtheKor and our users.

External Links

Our website may occasionally feature links to third-party sites. We do not govern the privacy practices of these external platforms and recommend reviewing their independent policies before sharing your information.

Data Protection and Storage

We implement strict industry-standard measures to protect your data from unauthorized access or loss. However, no digital transmission is entirely secure. We retain your information only for as long as needed to fulfill operational requirements, resolve disputes, or comply with legal obligations.

Your Privacy Rights

Depending on applicable laws, you hold the right to:
Request access to the personal data we have collected about you.
Ask us to update, correct, or delete your information.
Withdraw your consent for specific data processing, including marketing communications.
To exercise any of these rights, please reach out to us using the contact details below.